Tenant care

A great first week starts before move-in.

Three days before a new lease starts, Genie sends your move-in details and answers every question that follows.

A couple carrying boxes through the door of a new apartment.

GenieHi Alex, welcome! Your lease starts Friday. Pick up keys at the office from 9 AM, and please reserve the elevator through the front desk.

The problem

Move-in week floods your office

Where do I get my keys? Where do I park the truck? How do I set up utilities? Every new tenant asks, usually at the same busy moment.

  • The same move-in questions from every tenant.
  • Details lost in an email from weeks ago.
  • A stressful start to a long relationship.

How Genie helps

A smooth start, automatically

Right on time

Your move-in message goes out three days before the lease starts.

Your words

It comes from the move-in instructions you wrote yourself.

Questions welcome

Tenants reply to the same thread and Genie answers.

A first good impression

From day one, tenants know exactly where to go for help.

See it in action

Three days to go

A warm welcome, the details they need, and a reply when they have a question.

See it on your properties
Textwith New tenantExample

GenieHi Alex, welcome! Your lease starts Friday. Pick up keys at the office from 9 AM, and please reserve the elevator through the front desk.

Thanks! Where can the moving truck park?

GenieThe loading zone on Pine Street is open for moves until 6 PM.

The result

What you get

  • Fewer move-in phone calls.
  • New tenants who feel welcome.
  • The same great start at every property.

Make every move-in feel easy.

See Genie answer real questions about your properties. It takes one short call.

Book a demo