Your steps
What to do, who to call and what it costs, in your own words.
Maintenance
Locked out at midnight? Genie knows what to do.
Genie gives tenants your lockout steps and fees right away, and pages your on-call person if that's how you want it done.
GenieSorry, that's no fun, Ana. After hours, a lockout is $75, billed to your account. I'm paging our on-call person to come help you.
The problem
Lockouts always happen after hours
A tenant is stuck in the hallway and your on-call person gets woken up, just to read out a policy. Everyone ends up annoyed.
- Late-night calls for a simple policy.
- Tenants unsure what it costs.
- Different answers from different people.
How Genie helps
Your lockout policy, handled
You choose who's woken
Lockouts page on-call only if you turn that on.
By property
Each building can have its own lockout rule.
See it in action
Keys inside, tenant outside
No panic. A clear answer, in seconds.
See it on your propertiesI locked myself out and the office is closed!
GenieSorry, that's no fun, Ana. After hours, a lockout is $75, billed to your account. I'm paging our on-call person to come help you.
Lockout page sent to on-call
The result
Why teams turn this on
- Fewer pointless late-night calls.
- No confusion about the fee.
- Tenants helped right away.
Take lockouts off your night shift.
See Genie answer real questions about your properties. It takes one short call.
Book a demo